Customer Service Executive

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Job Title : Customer Service Executive – Export (North America) Location: Harrow, Middlesex Hours: 14:00pm – 22:00pm (Mon-Fri) Salary: £17,500 About Us: Curvy Kate is a market-leading and award winning lingerie and swimwear brand supplying over 600 retailers worldwide. We specialise in the fuller bust from D to K cups and our company purpose is to make women feel fabulous about their figure! We are a passionate and hard-working team committed to providing the greatest possible service to our stockists. These are exciting times for the business and having seen huge growth last year we are targeting a further 30% growth for 2017. We are looking for friendly, self-motivated people to join our team and help us achieve our goals. About the Role: You will be working from our Harrow Head Office and reporting to our Customer Service Team Leader. Your role will be to deliver an exceptional level of service to our stockists and partners. You will be communicating with Distributors, Agents and retailers from around the world and ensuring we deliver orders accurately and on time. Your key responsibilities will include: Accurately entering orders onto our Order Management system.Desk support for the CS Team as required.Monitoring all outstanding orders and generating reports.Maintaining the customer database with accurate information.Communicate with our fulfilment warehouse and our Finance Department on a daily basis to ensure they have accurate and up to date information.Deal with any complaints or delivery issues as necessary.Provide support for trade shows when required. About You: You will be a competent, proactive and self-motivated person. You will have a bright and positive attitude and engage well with other people. You will have the following qualifications / experience: Excellent communication skills both verbal and written.Excellent data entry skills and attention to detail.A good understanding of a wholesale business and the requirements retailers have from suppliers.Passion for giving exceptional customer service.Knowledge and understanding of order processing and CRM systems.High standard in all Microsoft Office products.Previous experience of working in a similar B2B role will be an advantage. You should be able to thrive in a fast-paced environment and be eager to deliver the best possible experience to our customers. What we offer: Immediate start Hours: Monday – Friday 14.00pm – 22.00pm Salary: £17,500 per annum Target driven bonus scheme Company pension scheme 28 days holiday (increasing with service) – inclusive of bank holidays Generous staff discount How to Apply: Please send your CV together with a covering letter telling us why you are the right person for us. Please include one interesting fact about you NOT on your CV!

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