Account Executive – Customer Service

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About The Company Our client designs, manufactures and delivers world class games, puzzles and gifts with a network of distributors around the world. This company are based in London and with over 30 years of experience and over 500 different products they are west establisged and recognised within their field. As a Customer Services Executive you will be working for an innovative, forward thinking business; that believe integrity and strong relationships are the key to their success. The Customer Service Executive role will include being responsible for taking orders from small-medium sized customers and processing them right through to shipping to customers and after-sales services. You will also help advise customers on how best to market the products in their stores with your knowledge of other accounts and with the experience and knowledge you will develop. About The Customer Services / Account Executive / Sales Support Role As the Customer Services Executive you will have an exciting opportunity to liaise with all UK-based independent customers including Conran, Harvey Nichols and Waterstones in a customer service environment. The Customer Service Executive role is an extremely customer-focused position where you will attend trade shows 3-4 times a year where you will directly be involved in the sales process and have a positive outcome on the success of the company. Key Responsibilities for Customer Services / Account Executive role: Responsible for processing all sales orders all the way from the receipt of the orders and any after-sales services.Responsible for sales and marketing to independent customers and calling customers who have not ordered recently and inputting on ideas for social media to help drive the company forward.Being in charge of all communications regarding the process of orders and taking inbound calls and dealing with customer queries.To be the face of company where you will be the first face customers see so you will be one of the key factors in making clients feel comfortable and welcomed. About You If you are currently in a Customer Services Executive / Sales Support / Customer Services Advisor role this is the ideal next step in your Customer Services and account management career. This role carries a lot of variety so you will be doing a range of different tasks everyday and be kept extremely busy. The customer service executive will ensure they visually represent the business in the right manner and be able to adapt to different situations that they will face on a day to day basis. Essential Skills and Competencies of the Customer Services Executive: Ideally someone with 6-12months experience in processing orders (ideally with knowledge of SAGE).An individual who is detail-orientated, efficient and an enthusiastic team player.Very personable and has an excellent telephone manner when speaking to customers about their queries or the products they have ordered.Ability to demonstrate initiative and to be able to maintain a positive and professional attitude throughout the day.Maintain accurate management of customer information through being exceptionally well organised and maintaining great time management. The Customer Service Executive receives a highly competitive salary paying from £20,000 to £24,000 (plus a sales-related bonus) For more information about the Customer Services Executive role or to apply send your CV now through to Reuben Sinclair were shortlisted for 5 National Recruitment awards in 2013 (MARAs) including: Best Overall Agency, UK’s Best Recruitment Consultant & Best Customer Service. We specialise in delivering recruitment solutions for complete brand engagement: Sales, Marketing, PR & Digital and work with some of the most innovative, entrepreneurial and award winning companies across industry. Keywords: Sales Director, Sales Manager, Business Development Director, BDD, Business Development Manager, BDM, B2B, Account Director, Account Manager, Account Executive, Sales Consultant, Sales Executive, Marketing Manager, Marketing Executive

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